Why Do We Feel Let Down By First Choice ??

 After using First Choice for a number of years and staying at the Holiday Village both in Egypt and Lanzarote we gained a trust with First Choice. Last year we booked to stay again at the Holiday Village Lanzarote having enjoyed our stay two years before so much. This holiday could not have been anymore different.

• Cups and plates chipped
• Food at times luke warm
• Partly cooked/raw bacon. When we complained this was removed but soon as we turned our back it was put back on offer. It was not until we complained a second time this was removed
• Sweets and desserts at low level so young children could reach. We often saw children handle food and put it back
• Adults could not sit anywhere they were no children on these dates. Even though they were room aside for Adults these were cordoned off and we was told it was because it was late in the season so we had to sit along side family's with children in all eating areas and often the floors were covered in food from the children. Finding a empty table was not so much of a problem but finding one without food underneath was a little more difficult at times 
• Often vending machines at the complex were out of order
• Children's entertainment till late. Even the adult entertainment felt it was often based around children. 
• When my partner was ill I needed to find a chemist and was told by the reps I needed to walk or get a taxi into Playa Blanca which I did only to find out on my return they was a chemist close by only 2 minutes walk
• Good luck getting a sunbed. These are covered in towels very early in the morning before most people get up. Even though they are clearly marked signs saying towels will be removed, This is not the case
• Toilet doors open in the main bar. If you sat near the back you could smell these including vomit and we could see the heads of gents at the urinals.
• Although this is a holiday village and you expect children they were aloud to run around wild at times until very late and if you fancied bingo you needed to be close by a speaker to hear the numbers some nights.
• Second bar did not have any atmosphere and did a one hour karaoke when the main bar closed at 11pm (Hotel staff worked very hard and were very friendly)
• Terrible smell of the sewers from a neighboring hotel.

You can see from my photos what the room was like.
This is based on our stay late September to early October 2012 booked through First Choice. I can not comment on stays after or shortly before this. This is a personal review based on our experience during our stay on these dates.

We are left feeling very angry and feel that First Choice have just fobbed us off.  We are still trying to this date to get First Choice to listen. My last email as not had a response yet. This was sent at the beginning of February. I do have a letter from them saying sorry our holiday was not up to your standard but looking at their feedback they did not have any other customer at this time with our issues. Find this hard to believe looking at trip adviser please see reviews.  http://www.tripadvisor.co.uk/Hotel_Review-g652121-d499072-Reviews-Flamingo_Beach_Resort-Playa_Blanca_Lanzarote_Canary_Islands.html#REVIEWS and http://www.tripadvisor.co.uk/Hotel_Review-g652121-d499072-Reviews-Flamingo_Beach_Resort-Playa_Blanca_Lanzarote_Canary_Islands.html#REVIEWS and also http://www.tripadvisor.co.uk/Hotel_Review-g652121-d499072-Reviews-Flamingo_Beach_Resort-Playa_Blanca_Lanzarote_Canary_Islands.html#REVIEWS don't get me wrong they have some good reviews as well but then this used to be a very nice place to stay. This time we was very disappointed,