You will probably remember my last post when First Choice got back in touch and offered us £75 or £150 in holiday vouchers towards booking another holiday with them. They just don't seem to want to understand how this is unacceptable given the holiday we experienced. Please look at the photos on this blog and that was just minor compared to the raw bacon served up for breakfast and many other issues listed also on this blog.Please see Had we not made the Holiday Village remove this people could have been and perhaps ill during they stay back end of September last year.
I have also asked for feedback regarding what actions they have taken to make sure that other people booking the same holiday do not experience the same level of service we have. It makes me very angry that they have never asked for us for more details to conduct their investigation. Furthermore, despite my requests we are still waiting to be provided with the outcome of any such investigation, and I find it very difficult to understand how they have conducted a thorough investigation without this detail.
Since contacting ABTA I have realized that the last letter they sent us was back dated or posted late. Due to it dated the 15th of February and as you can see from my blog that the actual letter did not come until March. We have waited up-to 6 weeks on occasions to get any response to our emails. It would be very difficult to prove that these letters have been backdated or sent late, but first choice would have known this.
You think a company would be very grateful for customer feedback that would outline issues that could be easily sorted out. It works both ways, we have posted great feedback for this holiday village two years before. This time our experience was very poor and I only wanted to inform first choice in the beginning. That was early October and I am left to feel fobbed off. Over 5 months months and I believe the offer to be a little insulting given that we believed the holiday we were going on would be like the last time we stayed. The issues we came across, not to mention letters have made me feel that First Choice believe I am a liar and have at no point given me any answers as to the issues I informed them of, or evidence that they have addressed, even worse I still have not had a proper apology.
I have much better things to do with my time than sit here writing a blog but feel trapped into doing so, because its the only way people will listen and I don't want people feeling like I do after saving up for a holiday and been left disappointed.
If I could give any readers any tips they would be:
1. Before going on holiday please read the reviews over and over again and be confident in the holiday you book.
2. If you go away and things go wrong report it. If your rep does not want to know call the travel agent back home, make your complaint known. If you can, email a complaint at the time of your stay.
3. Take photographs of issues
We had to chase our rep to get the raw food reported officially, and it seems not to have made a ounce of difference anyway. So please make your points officially known to them on holiday, and at home on your return. We have learnt a valuable lesson this time.
First Choice will have to reassure me before I book a holiday in September for two weeks in Mexico because we will not be booking with them unless this is resolved. I believe that First Choice, TUI have the buying power of holidays and can often sell them to the public for less than some other agents can buy them for.
It is frustrating, as I do feel that they do offer good holidays and yes they are often cheaper but blooming awful when things go wrong. My email box gets blasted with emails from them offering holiday deals but they are not so forth coming when things go wrong in my experience.
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