First Choice / TUI UK Response To Complaint

Today 13/03/2013 we have had a response after sending a message to First Choice along with a link to my blog. We missed a call so they sent a email. We have been offered £** or £*** in travel vouchers. What concerns me about this is why they think £** would cover the cost of us eating and drinking away from the complex some nights because we was unhappy with the standards or the entertainment not to mention the holiday not been what we felt we had booked having stayed two years before. And why they feel £*** of vouchers would restore our faith in them. We are looking at 2 weeks in Mexico in September and I am not sure I have the faith to book with them again after this. I know things go wrong but you trust in a company like First Choice to reassure customers. This we feel we have not experienced.  I would like to be advised that my concerns have been looked at and improvements been made so other holiday makers can enjoy their holiday and receive the same service and standards we did two years ago.

Yes I feel we was sold short of our holiday last year. We work very hard and saved for this holiday or should I say experience and we felt genuinely concerned for peoples health and let down. My partner was really upset by this. If I owned a company I would be very grateful for customer comments so I could improve things and avoid things going wrong. I would also be very happy to show my customers what I have done in response and how their comments have improved the service for others customers.

 I would like to make something very clear. I stayed two years before at the Holiday Village Lanzarote and I was very happy to recommend this to friends and family. This place was very good with very high standards and that's why we went back. This was a great place to go if you was a family or a couple. So please understand why I feel very disappointed. I would also like to make it very clear that I have stayed at the Holiday Village in Egypt and despite the bad press it received we found it to be 5 star. Amazing clean friendly complex. With areas for adults and children with good entertainment for all.