Kept Waiting Again By First Choice

 We are now waiting once again for First Choice who claim to be looking into our case again. But typical of the experience we have had with them they sent me a email saying they would look back into our case but the outcome will be the same despite us sending them proof of our claim in writing made by one of their own reps. Remember in my last post I told you they said they did not use feedback made on trip adviser?? it angers me to see them using it to sell their holidays on their own website check this out for yourself. Trip adviser is good enough for for tempting holiday makers into buying holidays but not good enough for investigation into poor holidays. Seems they only act on feedback from forms filled out on the return journey which we know from our experience go missing. Another frustrating claim made by first choice saying we did not fill one in when we know for certain that both my partner and I both did. How strange they should both go missing. If you need to talk to First Choice about a poor holiday don't expect to get anywhere fast. Our case as been going on since October last year. Even emails to the directors office often result in a email been sent out saying thank you for contacting them and a response will be sent in a number of days. This just goes on and on. First choice have just dug in theirs heals made us out to be lairs despite been sent a letter from our rep. In my experience First choice are fantastic at selling holidays and will go out of their way to help sell you one, but one of the worst company's I have ever had to deal with when this go wrong. Made to feel like liars is one thing but  not giving me any feedback to my concerns which I felt to be a risk to public heath is disgusting in my opinion. When I first contacted First Choice I was not interested in compensation I just wanted a letter saying thank you for bringing this to our attention and that they was acting on our feedback to ensure other holiday makers could experience a good holiday with standards expected from first choice. Instead this just seemed to make them defensive and made me feel I doing something wrong in looking out for other holiday makers and making comments that would improve their reputation.

Please see my last Post http://myfirstchoiceholidayvillageexperience.blogspot.co.uk/2013/03/first-choice-customer-surveys.html