Months of trying to talk to First Choice

After months of trying to talk to First Choice they think our holiday was acceptable and are not willing to do anything about it. After letters and emails they will not listen. Instead just say sorry it did not meet our standards. In the mean time here are some photos inside our room at the Holiday village Lanzarote. These are just photos of our room and this does not address our main concerns which we are currently trying to sort out with First Choice. This at the moment is a non public blog that can not been seen in search engines until First Choice have taken our complaint seriously. If this can not be sorted out in a professional manner I will post a public blog allowing customers to make up there own mind before shelling out nearly £2000 a couple in some instances. Under law customers have the freedom to post pictures and information providing its a true interpretation. These photos don't lie and nor do I.

 ( This post is now live on google ) This complaint as been going on now since October with First choice. My next post will include issues we found unacceptable along with poor after holiday customer service. We found serious issues during our stay including part raw bacon been on offer at breakfast. When we complained it was removed to be put back on soon as we turned our back. We had not even walked 6 feet away when this was done. We made a complaint and made sure this was removed. First choice do not seem to want to acknowledge our concerns instead just say sorry it did not meet our standards and they have not had any other complaints at the time of our holiday in early October 2012. Our concern is people could get ill and the original complaint was made for concern and not for compensation. Although since I am very angry and disappointed at the way our concerns have been treated and feel First Choice have let us down this time. Early last year I would have recommend First Choice to anyone even The the holiday village because we had stayed before and it was excellent.

Still waiting for a reply from my last email First Choice. Seem to get emails every week offering holiday sales from them but waiting upto 28 days to be fobbed off then doing it time again is unacceptable.